When an accident occurs be it your simple fender benders to ones involving a third party, Prudential Guarantee assures that its clients get the best service possible when it comes to filing a claim. Below are 5 simple steps to follow:
Take pictures – Take pictures of the accident taking into account the if particular damages sustained by the insured vehicle as well as that of the third party. This will provide the company a firm basis as to how the damages of the vehicles were sustained.
Secure a police report – This is important especially when the accident involves third-party injuries or property damage. In the absence of a police report, a notarized affidavit stating the facts of the accident will suffice.
Prepare your documents – Along with the images taken of the accident scene and the police report, always remember to provide the insurance company with copies of the registration papers of the insured vehicle as well as the driver’s license of whoever was driving during the incident. Best to maintain images of these documents on your phone.
Bring the insured vehicle to a PGAI accredited shop – Bring the insured vehicle and secure a repair estimate of the damage from any of a the following PGAI accredited dealer or non-dealer shops in Metro Manila PGAI branch offices can also refer you to the other PGAI accredited shops in your locality.
Filing of the claim – Report your claim thru PGAI hotlines at (02) 459-4734 or 0917-8427424. You can also send the images and documents of the accident via email to pgamcclaims@prudentialguarantee.com or to any of the 38 branch offices nationwide.
On top of all this, PGAI offers various roadside assistance programs including Towing, Vehicle Breakdown and Info Services, Alternative Transport to Destination, Vehicle Retrieval Service, Hotel Overnight Accommodations, Emergency Message Relay Service and Ambulance Coordination Service, all absolutely free for comprehensively insured privately used vehicles. Should there be any bump in the road, remember that Prudential Guarantee always provides 100% Worry Free Roadside Assistance to its insureds.